At s13apk, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect from members across Indonesia, why we collect it, how it is stored and protected, and what rights you hold over your own information. We recommend reading this document in full before creating your account.
Privacy at a Glance
Here is a plain-English summary of the most important privacy commitments s13apk makes to every member across Indonesia.
We collect only the personal information that is genuinely necessary to operate your account, process payments, verify your identity, and comply with our legal obligations. We do not collect data speculatively or for undefined future purposes.
s13apk does not sell, rent, or trade your personal data to third-party marketing organisations, data brokers, or advertisers under any circumstances. Your information is used solely to operate and improve your s13apk experience.
All data transmitted between your device and s13apk servers is encrypted with 256-bit SSL. Stored data is protected by AES-256 encryption at rest. Payment credentials are tokenised and never stored in plain text on our infrastructure.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. We process all data subject requests within 30 days of receipt.
Our data handling practices are designed with Indonesia's digital environment in mind. We work with locally recognised payment processors including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay under appropriate data handling agreements.
We use cookies to maintain session security and improve platform performance. We do not deploy third-party advertising trackers. You can manage your cookie preferences at any time through your browser settings without losing access to core platform functionality.
Your data is never sold. s13apk does not sell personal information to any third party.
The following definitions apply throughout this Privacy Policy:
s13apk collects Personal Data through several distinct channels. The following table summarises the categories of data collected and the context in which each is gathered:
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number (KTP / passport number) | Account registration; KYC verification |
| Contact Data | Email address, Indonesian mobile phone number, residential address | Account registration; support interactions |
| Financial Data | Bank account name, bank name (e.g., BCA, BRI, BNI, Mandiri), e-wallet identifier (OVO, DANA, GoPay), transaction history | Deposit and withdrawal processing; fraud prevention |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, geolocation (country/region level) | Automatic collection during platform use |
| Usage Data | Betting history, game session records, wager amounts, promotional redemption records, login frequency | Automatic collection during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Verification Documents | Scanned or photographed copies of KTP, passport, SIM, or proof-of-address documents | KYC verification process |
The majority of Personal Data we hold about you is information you have provided directly — at registration, during KYC verification, when making a deposit or withdrawal request, or when contacting our support team. We do not infer sensitive personal characteristics (such as religion, political views, or health status) from your data.
When you access and use the s13apk platform, certain technical and usage data is collected automatically by our servers and analytics infrastructure. This includes your IP address (used to detect your approximate region within Indonesia and to flag suspicious access patterns), your device and browser fingerprint, and records of your interactions with platform features. This automated collection is essential to the secure operation of the platform and cannot be disabled without preventing access to the service.
s13apk uses your Personal Data strictly for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
Your identity and contact data is used to create and maintain your s13apk account, authenticate your login sessions, and personalise your platform experience. This includes displaying your account balance, transaction history, and active bonus status in your member dashboard.
Financial data — including your registered bank account details with BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon, or your e-wallet identifier for OVO, DANA, GoPay, ShopeePay, or LinkAja — is used exclusively to process your deposit and withdrawal requests. This data is shared with the relevant payment processor solely for the purpose of executing the transaction you have requested.
Identity documents and personal details submitted during KYC are used to verify that you meet the eligibility requirements to hold an s13apk account — specifically that you are a resident of Indonesia aged 21 or above — and to comply with our anti-money-laundering obligations. KYC data is processed by s13apk and, where required, by accredited third-party identity verification partners operating under strict data processing agreements.
Usage data — including betting frequency, wager sizes, session duration, and deposit patterns — is analysed to identify members who may be showing signs of problem gambling behaviour. Where such patterns are detected, s13apk may proactively reach out to the member with information about responsible gaming tools. This monitoring is conducted in the genuine interest of member welfare and is not used for commercial profiling.
Technical data, including IP addresses, device identifiers, and session records, is used to detect and prevent fraudulent account access, bonus abuse, money laundering, and multi-accounting. s13apk's security systems perform automated risk-scoring on account activity to flag anomalies for human review.
Communications data from your support interactions — including chat transcripts and email correspondence — is retained to provide contextual support, resolve disputes, and improve the quality of our customer service team's responses. Support records are accessible only to authorised s13apk support staff.
Anonymised and aggregated usage data is used to analyse platform performance, identify popular features, troubleshoot technical issues, and guide product development decisions. This analysis does not involve identifying individual members and uses statistical summaries rather than individual-level records.
If you have opted in to marketing communications during registration, we may send you promotional offers, bonus announcements, and event notifications by email or SMS. You may withdraw your consent to marketing communications at any time by contacting our support team. Withdrawal of marketing consent does not affect your ability to use the s13apk platform.
s13apk processes your Personal Data on the following legal bases:
s13apk shares your Personal Data with third parties only where strictly necessary and only under binding data processing agreements that require those parties to maintain confidentiality and process data solely for the specified purpose. Categories of authorised recipients include:
s13apk may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. s13apk will notify you of such disclosure requests where legally permitted to do so.
In the event that s13apk undergoes a merger, acquisition, or sale of substantially all of its assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the privacy practices applicable to your data prior to the transfer taking effect.
Cookies are small text files placed on your device by the s13apk platform when you visit the site. They allow the platform to recognise your device between sessions, maintain your login state, and remember your preferences. s13apk uses cookies exclusively for operational and analytical purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, store your language preference, preserve your active bet slip state | Session (deleted on browser close) |
| Functional | Remember your display preferences (e.g., odds format, preferred sport), store responsible gaming limit settings | Up to 12 months |
| Analytics | Collect anonymised data on page load times, feature usage, and navigation paths to improve platform performance | Up to 24 months (anonymised) |
s13apk does not deploy third-party advertising cookies or cross-site tracking pixels. We do not participate in real-time bidding advertising networks. The cookies set by s13apk are first-party only and are not accessible to external advertisers or data brokers.
You can control and delete cookies through your browser settings. Disabling essential cookies will prevent you from logging in to the s13apk platform. Disabling functional cookies will reset your display preferences on each visit. Disabling analytics cookies has no effect on your ability to use any platform feature. Instructions for managing cookies are available in the Help documentation of your specific browser (Chrome, Firefox, Safari, or the browser built into your Android or iOS device).
s13apk retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve any disputes that may arise. The following indicative retention periods apply:
When your s13apk account is closed — whether at your request or by s13apk — your personal profile data will be anonymised or deleted within 90 days, subject to the retention periods above for data we are legally required to retain. Data that must be retained for legal compliance will be isolated from active systems and will not be used for any operational purpose during the retention period.
As an s13apk member, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days.
s13apk implements the following technical security controls to protect your Personal Data against unauthorised access, loss, or disclosure:
Beyond technical controls, s13apk enforces the following organisational security practices: all staff with access to Personal Data undergo mandatory data protection training; access privileges are reviewed quarterly and revoked immediately upon staff departure; data processing agreements are in place with all third-party service providers; and periodic security audits are conducted by independent external assessors.
In the event of a confirmed Personal Data breach that poses a risk to your rights and freedoms, s13apk will notify affected members without undue delay — and in any case within 72 hours of becoming aware of the breach — with information about the nature of the breach, the categories of data affected, and the steps we have taken or are taking to address it. We will simultaneously notify the relevant supervisory authority where required by our operating licence conditions.
The s13apk platform is strictly restricted to individuals aged 21 years and above. s13apk does not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process for all members.
If s13apk becomes aware that Personal Data has been collected from a member who is under the age of 21, we will immediately suspend the relevant account, delete or anonymise all associated Personal Data, and return any deposited funds to the payment source used for the original transaction, subject to identity verification of the legitimate account holder.
If you have reason to believe that a minor has registered an account on s13apk, please contact us immediately at [email protected] with the subject line "Minor Account Report". We take all such reports seriously and will investigate promptly.
s13apk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform functionality. The date of the most recent revision is displayed prominently at the top of this page.
Where amendments are material — meaning they represent a significant change to the way your Personal Data is processed or to your rights — s13apk will notify all active members via the email address registered on their account at least 14 days prior to the changes taking effect. For non-material clarifications or corrections, the updated policy will be published on this page without individual notification.
Your continued use of the s13apk platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should cease using the platform and contact our support team to arrange account closure and data deletion in accordance with Section 7 of this policy.
For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your Personal Data, please contact the s13apk data protection team through the following channel:
Data Protection Contact:
[email protected]
Please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your message to ensure your correspondence is routed directly to our data protection team. We acknowledge all privacy-related emails within 5 business days (WIB business hours, Monday–Friday, 09:00–18:00 WIB).
For urgent account security concerns — such as suspected unauthorised access to your account — please use the live chat feature available on the platform during peak WIB hours for the fastest response. For responsible gaming support, including self-exclusion requests and deposit limit adjustments, please visit our dedicated Responsible Gaming page.
Further Reading
Review our full Terms & Conditions, learn about our responsible gaming commitment, or visit our FAQ for quick answers to common questions about your account, deposits, and withdrawals.
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